“What?” you exclaim. “There are plenty of difficult conversations in my life. They happen all the time, with my kids, my boss, my spouse, and even my neighbors.” STOP… and think about this: The words we use create the worlds we live in. When we call a conversation “difficult”, we use a negative word that may set the stage for a challenging, emotionally charged encounter. Think of the last conversation you labeled as “difficult.” Most likely, some or all of these factors ex